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Refund & Privacy Policy

RETURN POLICY


We, at Trigger Point Technologies, want you to be perfectly satisfied with our products.

If, within 30 days, you are not satisfied for any reason we will gladly provide a refund or exchange. Beyond 30 days, TPT will replace your merchandise against any manufacturing defects for up to 90 days.  Beyond 90 days, we can still replace defective product, but you will be charged for the shipping & handling costs to get your replacement to you(in other words, you will need to provide us with your CC/billing information for any returns/exchanges beyond 90 days from your initial purchase.)

To make a return or exchange by mail, simply send all products and original packaging (including mesh bag & DVD) with a copy of your invoice/receipt to the address below.Indicate the reason for the return/exchange and the action to be taken.

If you do not have your original invoice/receipt, please send a letter with your merchandise that includes the following information:

Name

Address

Phone Number

Order Date/Order No.

Method of Payment

Item Description

Reason for Return/Exchange

TP representative that you spoke with(if this applies)

Action to be taken upon return-refund or replacement



Send your return/exchange to:

Trigger Point Technologies, LLC

Customer Service - Returns Dept.

5321 Industrial Oaks Blvd, Suite 110
Austin , TX 78735

USA


We will process your return/exchange within 2 to 4 weeks. You may use the shipping carrier of your choice, however, for your protection, it is highly recommended that you obtain delivery confirmation (tracking) and insurance, and retain a copy of your receipt.


Shipping fees will not be refunded.


If you have any questions, please call Customer Service toll free 888-312-2557 or 512-300-2804 outside U.S.
 

INTRODUCTION:
We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.
WEBSITE ADMINISTRATION
Business name: Trigger Point Technologies
Address: 5321 Industrial Oaks Blvd, Suite 110
State/Province: TX
ZIP: 78735
Country: USA
Phone: 888.312.2557
Fax: 270 682.6586
Website URL: www.tptherapy.com
Website e-mail: info@tptherapy.com
INFORMATION COLLECTION AND USE
We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy Policy. This statement applies solely to information collected on this website.
For each visitor to our website, our web server automatically recognizes no information regarding the domain or e-mail address.
The information we collect is:
  • used for internal review and then discarded.
  • used to improve the content of our Web page.
  • used to customize the content and/or layout of our page for individual visitors.
  • never shared with other organizations for commercial purposes.
This site collects cookies. (Definition of Cookies)
In order to use this website, visitors and/or members are not required to complete our registration form.
During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site for which s/he has expressed interest. It is optional for the user to provide demographic information (income level, gender, etc.), and unique identifiers (username, password, etc.). Giving additional information helps provide a more personalized experience on our site, but is not required.)
Registration is not required to enter our site.
We have an order form.
We require information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:
  • to fill customers' orders.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors of this feature through a pop-up screen on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
We publish a newsletter (ezine), and we never sell or share our subscribers' email addresses.
We operate online surveys, and we never sell or share our subscribers' email addresses.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to:
  • this privacy statement.
  • other places we deem appropriate.
CONFLICT RESOLUTION
We are committed to resolving disputes within one week.
If problems arise, users may contact us by
  • email.
  • telephone.
  • fax.
CONTACT INFORMATION
If site users have any questions or suggestions regarding our privacy policy, please contact us at:
Phone888.312.2557
Fax270.682.6586
Emailinfo@tptherapy.com
Postal Address:
5321 Industrial Oaks Blvd, Suite 110
Austin, TX
USA 78735
Website URL:www.tptherapy.com


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Disclaimer: The information contained within this website is not intended to be used as or to replace professional medical advice, nor does it constitute medical diagnosis or treatment. It is provided for educational purposes only. You assume full responsibility for how this information is used. Always seek the advice of your physician or other qualified healthcare provider before starting any new treatment or discontinuing an existing treatment. Consult with your healthcare provider about any questions you may have regarding a medical condition. Trigger Point Technologies, LLC, does not assume responsibility of any kind for improper use of its products. 2008 Trigger Point Technologies, LLC.